iPhone 6 Plus screen freezes after iOS 9.3.1 update

The fault is a HARDWARE fault. This was acknowledged to me by Apple reps at the Apple Genius bar in Manchester England. Apple have recognised the problem in some of the early handsets and will exchange them. If the handset is out of warranty there is a fee for the exchange - which I think is completely unfair - but there we are. Again, there was a flaw with SOME of these handsets that causes the touch screen to become unresponsive and which will degenerate with time. There is no fix other than to exchange the handset.

I can't accept this.

If it were a hardware fault how could locking and unlocking the software, unfreeze it?

If it were a hardware fault how could updating the software temporarily fix it for a few days?

If my hardware really were at fault, and deteriorating, surely after all these months of daily problems it would be highly unlikely to work for any amount of consecutive days?

I can only guess your problem was different to mine, possibly "touch disease", which mine definitely is not.

The problem is intermittent, it comes and goes, it's due to the silicone wafer that contains the touchscreen chips losing contact with the motherboard, that's why in some cases bending the phone or tapping the rear cover of the phone can temporarily rectify the problem. I was given a newer, replacement 6 plus and the problem no longer exists for me. If it was a software issue, then the replacement phone should be suffering the same problem. An IOS glitch wouldn't affect some iPhone 6 plus's and not others.

Yes, as i thought, your iphone had the "touch disease", this thread is not about the touch disease, this thread is about an unrelated issue which began happening after a specific update and just happens to have a similar symptom.

Apple TOLD you what was wrong with your phone, and were more than likely correct. Unfortunately its irrelevant to me and most people in this thread.

And yes, an update can effect phones differently. Many factors can make 2 iphones different. Surely you have read of "some" users experiencing battery issues or quiet sound etc. Most of the software updates even state "fixed issue some users were experiencing".

Totally agree with you. Sick to death of my iPhone 6 plus, After the offending update, spent over an hour on the phone with Apple but it soon started acting up again. I've hard reset several times now and it still freezes. Never had a problem with my Samsung Galaxy, wish I'd never changed. iPhone *****.

Got this problem too. Tried to factory reset, factory reset using itunes, and it doesnt work. If I met Tim cook, definitely will use it to throw it to his face. Selling defect product and refuse to admit it.

They aware but no recall? Fyi I did the factory reset using itunes and tried to using it to call & browsing only. Installed nothing, but after 2 days the freezing is happen again. So I would say its totally useless to factory reset or delete any apps

In my opinion I would Press my home button and wait for the slide to power off option to show, then hold your hold button until the slide to power off option goes away.(This clears your cache).

I'm having exactly the same problem. It started with 9.3 and so I downloaded 9.3.1 but no improvement. I use my phone a lot and it has frozen about 20 times today. I have tried a system restore and all was ok for about 20 minutes after which, back to intermittent screen freeze. Apple - please fix!

Steve, it is not happening on my end nor reported as common here.

You posted that you tried a forced restart but try it again please. Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. You will not lose anything.

If that does not help then try a system restore.

First backup your device using iTunes. Then import your photos to your computer and copy all important data. Try restoring from backup first and testing it. If it does not help, you may have to restore as New and reconfigure from scratch as the backup could be corrupted. For this reason it is important to have your photos and data saved separately from the backup.

https://support.apple.com/en-us/HT201252

I got my 6s+ three weeks ago after using Android for the past 8 years. When I powered it on for the first time, I signed in and set everything up. A couple of days later I got the update notification, so I updated. I got the same screen freezing issues a day later, but my wife's 6s was fine. I did a factory reset and it's been running fine since.

MY phone freezes CONSTANTLY also!!! The most annoying thing ever!!! And the hard reset does not improve it! I am tired of being the test dummy for Apple products! This is ridiculous!! Who has time to constantly reset their phone? how am I supposed to save my data separately?

I'm having the exact same problem... I'm going to go to an Apple store today to see what they say. I'll let everyone know.